Operations Administration Assistant

Position: Operational Administration Assistant

Reports to: Customer Services Manager

Functional: Contract Waste Operational Administration

Purpose of position: This position is responsible for:

• Ensuring all jobs are complete and ready for invoicing
  • Correct information is applied to each job (Customer specific)
  • Correct paperwork is attached to each job
  • Financial information is correct
• Chase paperwork/confirmation that a job has been complete prior to month end
• Report any issues to Contract Waste Team Leader/Finance
• Provide cover and support to other Admin roles
• Other ad-hoc tasks, i.e. Data cleanse for reporting purposes, Support on our Acumen App

Person specification

• Excellent communication skills at all levels
• Good IT skills and competence using Word, Excel and Outlook
• High standard of numeracy, accuracy with attention to detail
• A team player with a flexible approach and a willingness to learn
• Outgoing, positive and confident personality and able to operate at all levels
• A self-starter who is pro-active and can set and achieve goals
• Strong organisational & time management skills
• Ability to recognise potential risks to the group, communicate and elevate
• Familiar with accounts procedures and ledgers
• Experience of management information and strict reporting processes

Responsibilities

• Ensure we complete all confirmed jobs within 7 days of job completion (Where possible)
• Ensure all jobs have the relevant paperwork
• Ensure copies and backup is always stored and recorded in line with the company procedures and policies
• Answering incoming phone calls and managing the daily post
• Willingness to help with the day to day processes to ensure that the job is done on time
• Liaise with sales and operations to ensure that the administration teams are properly supporting the needs of the operating businesses
• Development of controls to ensure the company processes orders promptly and accurately at all times
• Providing ad-hoc reporting as and when requested
• Provide cover for other admin functions as requested
• Other duties as delegated from time to time by the Customer Services Manager
• Keep the company up to date with new invoicing techniques and practices

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)