Operational Support Officer

Operational Support Officer

Location: Morledge, Derby DE1 2XE

If you're looking for a role where you can build experience, support the smooth running of court services, and work in a busy, purposeful environment, this could be the opportunity you've been waiting for. Brook Street is in partnership with our client (Ministry of Justice) and is hiring an Operational Support Officer to join their team on a full-time basis.

What you'll be doing:

• Usher and clerk in civil and family court settings, liaising with the judiciary, parties, solicitors and barristers
• Support court users, assisting with listing and rota management and ensuring files are checked and ready
• Prepare papers and files for hearings, producing court documents as required
• Create and update records on an in-house computer system, completing accurate data input
• Handle workload targets for throughput and accuracy
• Manage a range of enquiries via the counter (face to face), as well as written and telephone requests
• Carry out general photocopying and filing to keep day-to-day processes moving

What you'll bring:

• A calm, professional approach when supporting people in service-facing situations
• Confidence working to clear processes, deadlines and accuracy expectations
• Strong attention to detail when preparing documents and maintaining records
• Good communication skills for in-person, written and telephone enquiries
• Willingness to learn-full training will be provided

Additional information:

• Hours: Monday-Friday, 09:00-17:00 (37 hours per week), site-based
• Pay: £12.86 per hour
• Contract: Start ASAP until 30/09/2027, with the possibility of extension
• Clearance: Basic DBS will be applied for by Brook Street following a successful application
• If you've been outside the UK for 6 months or longer in the last 3 years, you may need to provide an additional overseas police check (where applicable)

If you're motivated by public service, thrive in a structured environment, and want to develop real experience, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.