Operational Support Officer

Operational Support Officer - Public Sector (Covering Stoke Family Court, and North Staffordshire Justice Centre where required) ST1 3BP

Pay: £12.86 per hour (rising to £13.25 after 12 weeks). Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) however some flexibility may be required. Contract: Temporary, ongoing until October 2026 (with potential for extension). Fully onsite

Are you an organised, detail oriented professional with excellent communication skills? We're looking for an Operational Support Officer to join a busy Public Sector team based in the heart of Stoke. Please note travel to other hearing centres within the local area, including Newcastle under Lyme will be necessary where required.

This is a fantastic opportunity to play an important role in supporting the operational delivery of a high quality service, supporting the delivery of justice, both in and outside of court operations.

Key Responsibilities

• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Collate and organise court files and documentation
• Assist in ensuring proceedings run efficiently
• Record outcomes accurately and complete data entry tasks
• Communicate effectively with court users and senior stakeholders
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants

Qualifications

• Excellent verbal and interpersonal communication skills
• Confident and professional demeanour
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office applications
• Flexible, reliable, and proactive approach to work

Requirements

• Enhanced DBS check
• Three years of employment references

If you're ready for a rewarding challenge and meet the criteria above, apply online today.