Operational Supervisor (CG)

An opportunity has arisen for 1 Operational Supervisor (Career Graded) within Street Services. You will be part of the team responsible for the delivery of the Council's most visible frontline services. You will have responsibility for the day to day management of the effective and efficient delivery of the full range of waste collection and street cleansing functions across the borough.

Key aspects of your role will include the:-

• Ability to supervise, direct and monitor a multi-disciplinary team of operational staff to deliver an effective and efficient waste and street cleansing service across the entire Borough
• Ability to divert resources as the services require on a day to day basis, and to respond to requests and emergency situations as they arise
• Ability to ensure that appropriate performance standards are effectively monitored, met and maintained in relation to frontline service activity, and corrective action taken where appropriate in accordance with the appropriate Council policy and procedures, including absence management, conduct issues, capability, training and development and other performance related matters
• Ability to monitor and manage workflows generated by the departments Environmental Management System (Whitespace) and ensure the systems are being used effectively by frontline staff
• Effective use of other ICT systems and software available such as route optimization and tracking software to ensure the efficient and safe management of service delivery
• Setting an example to staff by developing a professional, courteous and positive working environment

You will:-

• Be a team player
• Have a professional attitude and be courteous at all times
• Have excellent communication skills
• Have the ability to build professional working relationships both internally and externally
• Have a flexible approach to working and the ability to adapt to the changing needs of the service

This role operates in a busy operational environment where circumstances and priorities constantly change. The services operate between 5.30am - 8.00pm, sometime later and you could be working the morning or afternoon shift on either waste collection or street cleansing, depending on the needs of the service. Contractual overtime will be paid for working some weekends and you will also be expected to work bank holidays in accordance with service needs. This will be explained in more detail to successful candidates.

You must have a full driving licence.

This is a career graded role that offers a development opportunity for staff to develop their supervisory and management skills over a 3 year period and to work towards achieving a nationally recognised qualification in the process.

Shortlisted candidates will be assessed at interview to establish the level they will enter the career pathway, if successful.

Important information to consider before applying:

• Applications must fully meet all essential person specification criteria to be shortlisted for interview
• Applicants must review their application to ensure that it accurately reflects their experience, employment history, qualifications, and understanding of the role for which they are applying, written in your own words (The use of AI for the writing of supporting statement sections is not recommended)

Shortlisted applicants will be required to successfully complete an initial assessment before being progressed to interview

For an informal discussion, or to find out more about the position, please contact one of the Assistant Operations Managers - Lee Worms () or James Cooper ().

Diversity Statement:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close:

All vacancies close at midnight unless otherwise stated.

Early Advert Close:

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored:

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary:

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values:

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

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• Salary SO1 to PO2 - £38,256 to £45,750 - plus contractual overtime
• Frequency Annual
• Job Reference royalgreenwich/TP/1335/397
• Contract Type Permanent
• Closing Date 31 October, 2025
• Job Category Waste management
• Business Unit Communities, Environment and Central (CEC)
• Location Thamesmead, London, United Kingdom
• Level of Disclosure and Barring Service, DBS, check required No DBS