Operational Key Account Manager
Posted 8 hours 28 minutes ago by Jobtailor
Permanent
Full Time
Sales & Marketing Jobs
Dublin, Dublin, Ireland
Job Description
Responsibilities 
- Responsible for forming strategic partnerships with regional and in country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
- Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
- Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region.
- Ensure regional operations are in line with customer SLAs and program reporting approach/requirements.
- Build and sustain long term customer relationships.
- Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations.
- Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
- Exceptional experience in strategy, tactics, development, and facilitation.
- International management experience preferred.
- Business degree required.
- Master's degree preferred.
- Operations management background.
- Third party logistics experience is preferred but not required.
- Fluent in English.
- Additional language skills are highly beneficial.
- Demonstrable E2E experience across sales, strategy, consulting, and supply chain.
- Must excel at and enjoy collaborating with members of the operations team and client representatives to troubleshoot and solve existing problems.
- Excellent verbal, written and visual/presentation communication skills.
- Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies.
- Presents well at executive level.