Onsite IT Support Engineer (Exeter)

Onsite IT Support Engineer

Salary up to £25,000

Location Exeter (Onsite with a key client)

Are you an IT professional who loves solving problems and making a real impact for clients?

We're looking for an Onsite IT Support Engineer to be the trusted technical expert for one of Focus Group's key accounts.

If you're ready to combine hands-on technical support with outstanding customer service, this could be the role for you.

About the Role

As an IT Onsite Technical Support Engineer, you'll be the go-to expert for one of Focus Group's key client accounts. You'll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine.

What You'll Be Doing

• Managing and resolving support tickets with efficiency and professionalism
• Providing desk-side, telephone, and remote support to end users
• Diagnosing and resolving technical issues across hardware, software, and networks
• Supporting project deployments and daily IT operations
• Ensuring client satisfaction through proactive communication and service excellence

What You Bring

Essential:

• Previous experience within an IT Support role
• Experience with Windows Desktop (7,8,10,11)
• Experience with troubleshooting Outlook
• Working knowledge of Active Directory, Exchange, Office 365, Group Policy, Exclaimer, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
• Experience with troubleshooting printers
• Troubleshooting general PC issues
• Excellent ability to diagnose faults over the phone or face to face with the end user
• Principle knowledge of CCTV systems and troubleshooting
• Strong customer service skills
• Organised and able to work autonomously or as part of a bigger team.
• Full UK driving license to be able to travel as required.

Desirable:

• Experience with Mac OS X, Linux & Android.
• ESXI and Hyper-V
• Veam.
• Experience with HP Aruba switches, APs and Sonicwall firewalls
• Experience with ClearPass.
• Data, Broadband, Ethernet
• SQL, VOIP, SANS
• Strong Networking knowledge

Why Join Focus Group?

At Focus Group, we're committed to delivering outstanding service and building strong client relationships. You'll be part of a collaborative, forward-thinking team that values innovation, integrity, and continuous improvement.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.