Online Retail Assistant - Kiln Farm

Salary: £24,892.83 per annum, depending on experience Hours: 37.5 hours per week, 5 days on a flexible rota including weekends Location: Kiln Farm, Milton Keynes Closing Date: 06 April 2026 About the role

Lead, Inspire & Make a Difference!

Are you passionate about retail and looking for a role where you can give back to the community?

We're looking for an Online Retail Assistant to support the wider Online Retail Team in the day to day running of our online shops. This is a fantastic opportunity for someone with retail experience, a keen eye for detail and wants to help raise vital funds for a good cause.

Responsibilities

• Assist the Online Retail Team to assess incoming goods carefully to ensure they meet quality, condition and safety standards.
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well presented warehouse space.
• Ensuring a high standard of customer service at all times.
• Ensuring all hospice Health and Safety policies are complied with at all times.
• Promoting the charity's values and fundraising initiatives in the local community.

Requirements

• Experience in a retail environment, ideally with experience of online selling platforms.
• Friendly and approachable with great customer service and communication skills.
• Organised and confident handling stock.
• A team player who thrives in a fast paced, varied environment.
• A commitment to the values and mission of the charity sector.
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops.

Who we are

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round the clock, expert care to local patients with a life limiting illness, both in their own homes and in our In Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

In return for your skills you can expect

• The chance to make a real impact in your community.
• A supportive team and collaborative working environment.
• Great benefits package - including 35 days' holiday, inclusive of Bank Holidays, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras - Blue Light Card discounts (with membership), and an Employee Assistance Programme.

This appointment is subject to a Basic Disclosure and Barring Service check.

Apply Now

Right to Work: All candidates must have the right to work in the UK. Please note, we are unable to sponsor work permits or visas.

For more information and to apply please visit:

Please apply early. If sufficient applications are received, the role may be closed earlier than the advertised date.

Interviewing: 09/10 April 2026 - TBC