Onboarding Specialist

Overview

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Role

Reed Talent Solutions are hiring in Midlands Super Hub! We're looking to recruit an Onboarding Specialist to join our Service Delivery team and support one of our key clients. Reed supply flexible and temporary workforce solutions through Angard Staffing to Royal Mail sites all across the country, managing year round recruitment as well as seasonal peaks. The start date for this role is 17th August. This is a fixed term contract until November 2026. Shift pattern: Monday - Friday 8am - 5pm, 5 days a week.

What is an Onboarding Specialist?

As a Registration Specialist, you will be working as part of our candidate onboarding team, supporting candidates throughout their registration journey and ensuring they are fully prepared to begin work with the Royal Mail Group. This is a fast-paced, structured and target-driven role where you will be responsible for contacting candidates, scheduling registration appointments, managing candidate flow, conducting registrations, supporting candidates through the process, and ensuring all compliance requirements are completed accurately. The Registration Specialist will play a key role in managing candidates through the onboarding process, ensuring they complete all required checks, profiles, and documentation so they are compliant, correctly registered, and ready for deployment.

What you'll be doing

• Contacting candidates by phone to arrange and schedule registration appointments
• Managing candidate arrivals and the flow of candidates attending registrations
• Coordinating walk-in candidates and ensuring they are supported through the registration process efficiently
• Conducting face-to-face candidate registration appointments
• Supporting candidates with registrations where required, providing guidance to ensure they complete the process accurately
• Checking and verifying candidate documentation, including right to work requirements
• Guiding candidates through the correct criminal record check application process, ensuring they understand the required steps and submit their application accurately
• Ensuring candidates provide accurate information and complete all required onboarding steps
• Creating and maintaining candidate profiles on internal systems
• Updating APIs and internal tracking systems with accurate registration outcomes and candidate progress
• Monitoring candidates through the onboarding journey and following up where required
• Ensuring candidates become fully compliant and ready for work
• Managing a high volume of candidates while working towards daily and weekly registration targets, KPIs, and SLAs
• Maintaining accuracy and compliance across multiple systems

What are we looking for?

• Experience within customer service, recruitment, administration, onboarding, or another candidate-facing environment
• Confident communicating with candidates over the phone, online, and face-to-face
• Able to manage high volumes of candidates in a busy environment while maintaining excellent service standards
• Strong communication skills with the ability to guide candidates through detailed processes clearly
• Excellent attention to detail and confidence reviewing important documentation
• Ability to work effectively in a fast-paced, target-driven environment
• Strong organisational skills with the ability to prioritise tasks and manage multiple candidates at different stages of the process
• High level of computer literacy, particularly with MS Office and internal systems
• Confident, proactive, and committed to delivering outstanding candidate experience

What can Reed offer you?

Reed truly is a great place to work, we are employee focused and offer a comprehensive benefits package including:

• Outstanding opportunities for development and progression
• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
• Refer-a-friend scheme
• Cycle to work scheme
• Electric Vehicle scheme
• And much, much more!

Equal opportunity and compliance

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

We're never afraid to ask, "What's next?" Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it's like to truly belong. Our story In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world's largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK's largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.