Onboarding Case Facilitator

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Onboarding Case Facilitator Location: Telford, Work mode: Hybrid 2 days onsite per week Wednesdays and Thursdays, Duration: 6 months initially Rate: £14.3 per hour (PAYE through Umbrella) Job Description:

• A specialist team responsible for ensuring that all new joiners meet the rigorous compliance, security, and onboarding requirements necessary to support one of the UK's largest government accounts.
• The team is responsible for BPSS (pre-employment checks) compliance, right-to-work validation, DBS processing, onboarding governance, and ensuring resources are ready to start on time.
• As an Onboarding Compliance Administrator, you will play a key role in safeguarding compliance standards, managing critical onboarding activities, and delivering a positive onboarding experience for new starters.
• Working within a fast-paced and highly regulated environment, you will collaborate with candidates, agencies, hiring managers, and internal stakeholders to ensure onboarding activities are completed accurately, compliantly, and within agreed service levels.
• We are looking for proactive, resilient, and detail-oriented individuals who enjoy taking ownership of their workload, managing multiple priorities, and solving problems in a dynamic operational environment.

Key Responsibilities

• Manage onboarding cases from initiation through to completion, ensuring compliance and business requirements are met.
• Maintain compliance with BPSS (Baseline Personnel Security Standard), right-to-work, security, and onboarding requirements, ensuring all activities meet internal and client standards.
• Review, validate, and process onboarding documentation, including passports, visas, criminal record information, and employment references.
• Arrange and facilitate identity verification sessions with candidates and resources.
• Process criminal record checks (including DBS & DS) and other pre-employment screening activities.
• Accurately update onboarding and security systems, always ensuring data integrity and audit readiness.
• Process requests for accounts, equipment, and access permissions to support successful onboarding.
• Build and maintain effective working relationships with candidates, recruitment agencies, hiring managers, project teams, and internal support functions.
• Identify onboarding risks, compliance concerns, and process issues, taking proactive action to resolve them and minimise delays.
• Manage multiple onboarding cases simultaneously while maintaining high levels of accuracy and meeting service level agreements.
• Handle confidential and sensitive information with the utmost professionalism and discretion.
• Produce reports, complete validation activities, and support compliance monitoring as required.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, controls, and the onboarding experience.
• Support wider onboarding, compliance, and transformation projects as required.

Essential Skills and Experience

• Previous experience in an administration, compliance, onboarding, recruitment, HR, vetting, or operational support role.
• Excellent attention to detail and commitment to data accuracy.
• Strong organisational and workload management skills, with the ability to prioritise effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.
• Ability to work independently and manage tasks with minimal supervision.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, Word, and Teams.
• Experience handling confidential and sensitive information appropriately.
• Ability to follow established processes while identifying opportunities for improvement.
• Strong problem solving skills and a proactive approach to resolving issues.
• A collaborative team player who can build positive working relationships across multiple teams.

Desirable Skills and Experience

• Experience processing BPSS, DBS, right-to-work, security screening, or pre employment checks.
• Experience working within a compliance, security, governance, or regulated environment.
• Knowledge of Service Level Agreements (SLAs) and operational performance targets.
• Experience maintaining records across multiple systems and databases.
• Experience supporting process improvement or continuous improvement initiatives.

What We're Looking For

• We're particularly interested in candidates who:
• Thrive in a fast-paced operational environment.
• Take ownership and accountability for their work.
• Are highly organised and able to manage competing priorities.
• Demonstrate resilience when dealing with changing demands and deadlines.
• Have a strong compliance mindset and understand the importance of accuracy and governance.
• Enjoy building relationships and providing excellent service to stakeholders.
• Are committed to maintaining high standards while delivering a positive candidate experience