On Call Coordinator

Limerick City - On Call Coordinator Dovida Ireland

Address: Limerick City, Ireland

Job Type: Contract / Freelancer

Industry: Health, medical and related

Join our team

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their own way.

Guided by our 'Circle of Care' philosophy, we promise: Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact.

Who we're looking for

Dovida Ireland is looking for an On Call Coordinator.

The successful candidate will be required to cover the scheduling team over the night shifts, weekends, and public holidays, and should possess the following skills and traits:

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues and Caregivers.
• Demonstrate effective interpersonal skills, sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organise and prioritise daily, monthly and yearly work.
• Ability to present a professional appearance and demeanour.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices, and evaluation of processes and procedures to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

What you'll do

• Reflect the core values of Dovida.
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.
• Enter and maintain accurate client and Caregiver records in the operating system.
• Communicate client and Caregiver concerns or problems with the owner or other staff members as appropriate.
• Ensure Dovida standards are met and upheld.
• Manually log EP responder logs in the IQ system.
• Take messages, calls and follow up failed log in alerts on the IQ system.
• Record all queries and create a report to send by email.
• Demonstrate open and effective communication with the owner, colleagues and Caregivers.

We are an equal opportunities employer and are committed to providing reasonable accommodations throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.