OFSTED - Manchester Admin Officer
Posted 2 days 8 hours ago by Brook Street
Location: Manchester
Monday to Friday - Full Time
Hybrid - 3 days in the office
If you thrive in fast-paced environments, enjoy delivering excellent customer service, and want your work to make a real difference, this is a brilliant opportunity. Our Client is hiring for a reputed client to strengthen the Application, Regulation and Contact Team-handling a high volume of digital and telephony contact with professionalism, care and accuracy.
What you'll be doing:- Manage a busy mix of digital and telephony enquiries, including applications to register, updates to existing registrations, complaints and wider correspondence
- Carry out vacancy management checks to ensure details are correct, where work requires accurate verification using well-defined procedures
- Respond to queries and complaints clearly and appropriately, providing an outstanding customer experience for internal and external stakeholders
- Complete work to a high standard, in line with regulation and policy frameworks, safeguarding children and young people at all times
- Work towards and exceed agreed Key Performance Indicators (KPIs) in a target-focused team
- Use information systems to access, complete and record information accurately
- Take on feedback, identify opportunities to improve working practices, and support continuous improvement in your own performance
- Experience working in a high-volume customer service or administration environment, delivering against targets and objectives
- Strong written and verbal communication skills to deliver high-quality responses to enquiries and complaints
- Confidence working under pressure, managing multiple tasks and working to tight deadlines
- A process-driven approach-able to make decisions within clear procedures and in accordance with legislation
- This role is not limited to the above-OFSTED may assign other duties appropriate to the C1 APT grade as needed
Ready to bring your customer service expertise to a team that's committed to safeguarding?
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.