Office Co-Ordinator

Weare looking for an experienced, enthusiastic and motivated person to supportthe leadership of our busy Therapies Admin team, alongside our B5 Administration Lead.

You should be able to use your own initiative, enjoydealing with the public and working under pressure as part of a friendly team.

Thispost will be based at our new Community Health Hub at Consort House in Redhill.To maintain competency we require our staff work to across all FCHC locationswhere we provide therapy services such as Caterham Dene Hospital, so you willbe required to work from there on occasion.

Clinics run between 08:00 and 19:00 Monday toFriday so working pattern will need to accommodate this alongside currentstaff.

Interviews will be held on 21 April 2026.

Main duties of the job

Thispost holder is expected to co-ordinate and monitor the full administrativeservice for the therapy teams, under the guidance of the administrative lead.At times you will be expected to step into the administrator lead role, in order toprovide cover during staff shortage and to support your team.

Youwill be the first point of contact for the admin team with any queries and forsupport with demanding or unhappy patients. You will also be expected to ensurethat clinics are effectively managed and appointments are utilised effectivelyto contribute to the management of waiting lists.

Youwill provide supervision for the administration team, undertaking regular oneto one meetings and annual achievement reviews. You will also be involved inservice development and the updating and maintenance of efficient processes forthe admin team and ensuring accurate collection and recording of data.

Staffneed to be on site for this role but there is the potential for hybrid working,dependant on service need. Hybrid working arrangements would be discussed andagreed with the successful applicant based on WTE hours.

About us

Do you want to be part of an organisation recognised asone of the top community providers to work for in the country, delivering highquality NHS care? (2025 Staff Survey results)

First Community is a staff ownedsocial enterprise rated Good by CQC, which delivers NHS community services acrosseast Surrey and parts of West Sussex. Weare looking for individuals who share our values First-rate care, First-rate people,First-rate value.

First Community is a great placeto work, everyone has a voice and is supported to develop their career to itsfull potential. We offer all our staff: NHS terms and conditions, high qualitytraining and development opportunities, flexible working to enable a good worklife balance, an inclusive and friendly work environment, NHS pension,flexible retirement options and various employee benefits.

Please talk to us before applyingor at interview about the flexibility you need. We may not be able to meet yourneeds exactly, but we do promise to fully consider your request and meet your needswhere possible. Flexible working options may vary depending on therole.

At First Community we welcomeapplications from black, Asian and minority ethnic candidates, LGBTQ+candidates and candidates with disabilities. All applicants aretreated fairly and consistently at every stage of the recruitment process,including the consideration of reasonable adjustments.

Sustainability is integral toFirst Community achieving the NHS Net Zero target.

Job responsibilities

The post holder will:

• Co-ordinate, monitor and assist in the provision of the full administrative service for therapy services.
• Work in any of the Therapy Departments within First Community Health & Care.
• Assist in the development and maintenance of efficient processes in relation to the collection and recording of data.
• Be a Super User for Emis information System.
• Supervise and manage on a day-to-day basis the other administration staff within the Therapies clerical team.
• Assist with planning and administering clinic schedules (including late clinics).

Whencompleting your application please refer to both the Application Guide and fullJob Description & Person Specification - these can be found undersupporting documents.

Person Specification Experience

• Significant experience of working in an administrative environment including managing a booking system and ensuring optimisation of appointments, to ensure efficiency of service.
• Ability to complete tasks with minimal supervision.
• Experience of managing a small team of people.
• Experience of working in a healthcare environment.
• Experience of creating purchase orders and ordering equipment or stationery.

Other

• Organised with good time management.
• Abilit to york as a team member.
• Ability to work independently.
• Ability to work under pressure and work to tight deadlines.
• Trustworthy and reliable; able to maintain confidentiality and trust.
• Proactive and committed.
• Presentable appearance.
• Good time keeping.

Skills

• Excellent communication and interpersonal skills with the ability to prioritise own workload and act on initiative.
• Excellent customer service and interpersonal skills, both written and verbal.
• Ability to build effective working relationships with all staff.
• Ability to manage conflicting priorities with a varied and unpredictable workload.
• Keyboard Skills.
• Evidence of literacy and numeracy skills.
• Touch typing.
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Knowledge

• Use of Microsoft packages (Outlook, Excel, word and PowerPoint).
• Use of computerised booking system.
• Use of patient administration system eg. emis

Qualifications

• GCSE Maths and English or equivalent
• ECDL or NVQ Level 3 in administration or a related subject or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a year+5% HCAS per annum, pro rata