Octopus in Colour Internship 2026 - Customer Operations Specialist

About the Role

We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to transition to zero carbon driving. This customer facing role will focus on carrying out and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Your input will also help shape the future of how we interact with our customers throughout their journey.

Responsibilities

• Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction.
• Receive a crash course in "all things Octopus."
• Support the Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed.
• Provide feedback on our current service processes and systems and propose changes where necessary.
• Problem solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers.
• Speak to our customers on the phone or email to help aid in their journey towards driving an EV.

Qualifications

• No prior knowledge of EVs or the automotive industry is required.
• Have a "can do" attitude and the desire to learn by getting stuck in.
• Passion for problem solving and going above and beyond to deliver a great customer experience.
• Experience working independently and as part of a close knit team.
• A curious and keen eye for detail to spot areas of improvement.
• Be a natural finisher and an effective operator - leave no loose ends.
• Want to gain insight into a rapidly growing company and be comfortable adopting changes quickly.

Key Details

Location: London office

Duration: Full time, 6th July 28th August

Pay: £28,000 (pro rated)

Application deadline: 27th April 2026