OCM Professional (remote from Spain)

Project Description:

The Change Experience, Engagement & Learning (CE&L) team is passionate about the people-side of change and drives holistic technology change experiences. This ensures the investments we make in tools and technology are realized when people can adopt them successfully. You will be responsible for leading Organisational Change Management planning and the successful adoption of Informatics products and solutions. As a member of a dynamic and globally-focused team, you will leverage the understanding of business needs and our affiliate experience to effectively plan for and manage change initiatives over 2 projects - one focused on overall OCM activities and one for Learning and Training.

Requirements:

• Create communications & communication strategies as needed to inform and empower the impacted audience to adopt IT driven changes.
• Partner with key senior stakeholders globally to influence organizational behavior change and compliance.
• Regularly use ingenuity and innovation to create effective communications campaigns addressing complex topics
• Identify and implement ways to simplify and streamline communications processes
• Partner with key business stakeholders on function-specific communication strategy as needed for complex IT changes
• Advise on project, portfolio and annual communication plans with optimal channel and media mix to keep IT and business groups informed
• Fulfills end to end end-user communication strategy
• Oversees execution of communication plan
• Continuously identify training and learning needs, analyze results to develop new learning programs or modify and improve the effectiveness of existing programs.
• Partnering with Domains, Product Line/ Product Leads, and/or change strategy leads to assessing the need for training and to identify specific criteria & content for learning programs.
• Manage the activities & logistics involved in the design, preparation, delivery and need assessment of IT training programs. Collaborate with stakeholders to ensure seamless delivery of training programs.
• Ensure creation, accuracy and consistency of all related learning content and alignment with communication campaigns, change strategies, and other engagement activities.
• Plan, develop, and provide or facilitate training programs, incorporating latest adult learning theories and expertise, and help determine best delivery modalities including microlearning, face to face events, e-learning, etc.
• Develop and organize training materials and content that are easy to understand and relevant to the audience's needs in various formats: Visual guides, presentations, videos, etc.
• Engage the audience depending on the Change Management strategy (ADKAR, Lewis models) to ensure effective knowledge transfer and adoption.
• Regularly review learning content created to ensure it remains relevant and up to date.
• Develop methods for evaluation of program effectiveness.
• Monitor and evaluate the effectiveness of the training programs and make recommendations for improvements.
• Apply Organisational change management concepts to high impact communication plans that involve individual and organizational behavior change
• Conduct impact analyses, assess change readiness and identify key stakeholders on communication strategies
• Identify and manage anticipated resistance to communication plans
• Build awareness and inspire change adoption and change advocacy across all Informatics users and stakeholder groups in engaging ways
• Provide strategic direction for content/topics of IT Training at Informatics
• Act as a partner to Domain Lead/Product Line Lead/ Large scale project
• Consult and provide input to Product Roadmaps
• Advise on Resource Management within the Domain/ Product Line, in order to achieve efficiencies and synergies
• Highly effective at building relationships, teams and collaborating with others. Ability to inspire, engage and leverage a diverse workforce, including contractors, employees and consultants.
• Excellent communication skills, both written and verbal; Ability to communicate effectively at all levels of the organization, present complex and/or new ideas with clarity and simplicity.
• Outstanding project management skills and ability to flex and multitask in a shifting environment. Takes a proactive approach to anticipating needs and leads with recommendations.
• Expertise in business partnering and consulting to determine client/customer needs and build effective relationships.
• Knowledge of emerging and evolving technologies. Ability to understand technical jargon and distill into simple user facing communications & learning
• Knowledge and experience working with Organisational change management practices and instructional design methodologies
• Experience in working according to Agile methodologies.
• English working proficiency.
• Master's degree or equivalent education/work experience in a related field
• At least three years of relevant experience in Organisational Change Management.