Ocean Freight - Ocean Freight Operator

Job Description

Location: Manchester, UK
Contract: Full-Time

About EV Cargo

EV Cargo is a leading global supply chain partner, delivering innovative logistics solutions across air, ocean, road freight, and supply chain services. Our continued growth enables us to support some of the world's most recognised brands through cutting-edge technology and expertise.

About the Role

We are seeking an experienced and motivated Export Operator - Ocean Freight to join our growing team in Manchester. This is an exciting opportunity for someone with a passion for logistics and freight forwarding to play a key role in managing export shipments and delivering excellent customer service.

Key Responsibilities

• Coordinate and manage ocean export shipments from origin to destination, ensuring timely and efficient delivery.
• Liaise with customers, suppliers, and carriers to arrange shipping schedules and negotiate rates.
• Prepare and process all required shipping and customs documentation accurately.
• Ensure compliance with international shipping regulations, customs requirements, and trade compliance policies.
• Track and monitor shipments, providing regular updates to customers and internal stakeholders.
• Deliver exceptional customer service by responding to queries, resolving issues, and maintaining strong client relationships.
• Manage multiple shipments simultaneously while maintaining high levels of accuracy and meeting deadlines.
• Adapt to changing priorities and effectively manage unforeseen challenges.

About You

• Proven experience within ocean freight exports, including strong knowledge of export procedures and customs regulations.
• Familiarity with national and international shipping documentation.
• Ability to build and maintain strong working relationships with customers, suppliers, and colleagues.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, results-driven approach with a strong commitment to customer service excellence.
• Self motivated with a high attention to detail.
• Level 2 qualification in English and Maths (or equivalent).
• Experience using CargoWise and/or ASM Sequoia systems.

What We Offer

At EV Cargo, we are committed to supporting your development and wellbeing. In return, we offer:

• Competitive salary (dependent on experience)
• Generous annual leave entitlement
• Access to Reward Gateway - discounts and cashback across 900+ retailers
• Wellbeing Centre - tools and support for a healthier lifestyle
• Employee Recognition Scheme
• Excellent pension scheme and life assurance
• Health Care Cash Plan

Diversity & Inclusion

At EV Cargo, equality, diversity, and inclusion are at the heart of everything we do. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of background or identity.

Additional Information

• You must have the legal right to live and work in the UK.
• We reserve the right to close this vacancy early if we receive a high volume of applications.
• Due to application volumes, we are unable to provide detailed feedback to unsuccessful candidates.