Occupational Health Support Coordinator

Title: Occupational Health Support Coordinator

Salary: £15 per hour - £29250 salary

Contract: 12 months

Location: Abingdon, Oxfordshire

Working Pattern: Full-time, Monday - Friday

Deliver Excellence in Every Interaction

Are you passionate about creating outstanding customer experiences? At our Toxicology business unit in Abingdon, we believe in a "Right First Time" ethos. We are looking for a Customer Service Specialist to join our Occupational Health team-a high-performing group dedicated to building lasting trust with our clients.

In this role, you won't just be answering queries; you'll be a vital link in the healthcare chain, ensuring that essential medical and occupational services are coordinated with precision and care. If you thrive in a fast-paced environment where your work directly impacts operational efficiency and customer satisfaction, we want to hear from you.

The Perks:

• World-class environment: Work for a global leader in Toxicology and Healthcare.
• On-site parking: Easy and free parking at our Abingdon office.
• Electric charging: Support for your green commute with on-site charging points.
• Subsidised canteen: Enjoy great food and a space to relax with colleagues.
• Free Lavazza coffee: Stay fueled with premium coffee throughout your shift.
• Career growth: Training provided with opportunities to support Continuous Improvement projects.

Responsibilities:

• Expert support: Act as the first point of contact, responding to customer queries via phone and email with professionalism and empathy.
• Service bookings: Manage and complete bookings for Occupational Health services, guiding customers through the process with clarity.
• Clinic coordination: Open and manage clinic schedules, sourcing resources, and ensuring appointments are set up accurately.
• Supplier collaboration: Liaise with third-party providers to ensure clinics run smoothly and services are delivered on time.
• Internal liaison: Work closely with Clinical and Laboratory teams to ensure clear communication and timely resolution of queries.
• Process excellence: Follow standard operating procedures (SOPs) meticulously to meet key performance indicators (KPIs) and service level agreements (SLAs).

Your Skills & Experience:

• Customer obsessed: You have a proven track record of exceeding expectations and prioritising customer needs.
• Strong communicator: Excellent written and oral communication skills are a must.
• IT literate: Proficient in Microsoft Word, Excel, and Outlook. (Experience with Salesforce is a major plus!).
• Organised: You can prioritise a busy workload to meet tight deadlines without losing your focus on quality.
• Educational background: Educated to national standards (GCSEs or equivalent).

Nice-to-Haves:

• Previous experience in a customer service role, ideally within a service provider or healthcare-related field.
• A "Pioneering" spirit-you enjoy finding ways to improve current processes for long-term success.

Why Apply?

If you are looking for a role that combines administrative precision with genuine human connection, this is it. Join a team that is "Caring, Achieving, and Enduring"-dedicated to the long-term success of our customers and our people.

Ready to make every interaction matter? Apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.