Nurse Advisor

Teletriage Registered Nurse

• Location: London
• Job Type: Full-time, 12-month contract
• Salary: Competitive

Join Sonder, a pioneering company redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Our mobile platform offers 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals. With over 1,000,000 members and operations across Australia, New Zealand, and the UK, we are expanding rapidly and looking for passionate individuals to join our team.

About the Role

As a Teletriage Registered Nurse at Sonder, you will provide critical telephone and messenger-based screenings to evaluate the medical and mental health concerns of our members. You will work under the guidance of our Medical Director and Clinical Leadership team in our 24/7 support centre. This role is crucial in assessing member conditions, prioritising care, making appropriate referrals, and performing critical follow-ups.

Day-to-Day Responsibilities

• Triage patients with a variety of acute and chronic conditions, including medical, mental health, safety, and social issues.
• Utilise the Manchester Tele-Triage System (MTS) for thorough assessment and follow-up with patients.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
• Provide referrals to counselling and partner services according to member needs.
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
• Collaborate with a team of doctors, nurses, and mental health professionals to provide the most appropriate and accessible outcomes for our patients.

Required Skills & Qualifications

• Bachelor of Nursing/BSc(Hons) registered with the NMC board without restrictions.
• Band 6 experience with a strong background in accident and emergency.
• Mandatory experience in Triage and Emergency Department.
• Experience in Mental Health is advantageous.
• Strong team player with excellent communication and assessment skills.

Benefits

• Hybrid and flexible working environment, allowing a balance of in-office collaboration and work-from-home flexibility.
• 25 days annual leave plus public holidays.
• Free access to the Sonder app with 24/7 support for employees and their families.