NuCare Customer Service Advisor

NuCare Depot - Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES

Ref 47419. County Shropshire. Branch name NuCare Depot - Units C5 and C6, Hortonwood 10, Telford, Shropshire, TF1 7ES. Salary 24,999. Closing date 30/09/2026. Contract type Employee - Fixed Term.

Customer Service Advisor - Fixed Term contract 12months

Telford, TF1 7ES

37.5 hours, working Monday to Friday 9:30am - 6pm

£24,999 per annum, pro rata

We're looking for an experienced Customer Service Advisor to come join us, based at Telford based depot, Nucare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.

Job Responsibilities

• Managing incoming case queries via a shared inbox and phone line
• Customer liaison, raising, investigating and resolving queries
• Providing advice and information regarding our service or product range
• General administration

Key Skills, Knowledge, and Experience

• Strong communication skills
• Detail oriented
• Prior complaint handling experience

Our benefits

• 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
• Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
• iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
• Access to High Street discounts
• Employee Assistance Programme
• Contributory Pension Scheme
• Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)

We reserve the right to close this vacancy early if sufficient applications are received

INDPHD