Norwegian speaking Amazon Customer Service Associate (on site from Edinburgh)

Norwegian speaking Amazon Customer Service Associate (on site from Edinburgh)

Job ID: Amazon UK Services Ltd.

Pay Rate: £14.05 per hour + £1 per hour language premium

Start date: 7 September 2026 (subject to change/to be confirmed).

Location: Edinburgh - United Kingdom (in office).

Our mission at Amazon is to be Earth's most customer centric company, and our award winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Norwegian and British customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Hours and Shifts

This role requires working variable hours to match when customers need us most. You will work day and evening shifts and your work week is a minimum of 40 hours (5 8 hours). In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 9 am to 6 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known at least 4 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.

Basic Qualifications

• Minimum age: 18 years old
• Have the right to work in the UK
• Strong communication skills in Norwegian and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 9 am to 6 pm
• Willingness and ability to work in rotating shifts (i.e. weekend, holidays, and overtime as required)
• Initial eight/nine weeks availability for full time training (paid) - no holidays can be taken during this time.

What strengths will you bring?

• Hard working, articulate, and detail oriented
• Friendly and customer focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi tasking in a high energy environment.

What benefits will you receive? Health & Wellbeing

• Private Medical Insurance - Comprehensive health cover including hospital treatment and specialist access
• Dental Insurance - Cover for routine check ups, treatments, and dental emergencies
• Vision Benefit - Discounts on eye care, frames, and prescription lenses
• Virtual GP Service - Quick video consultations for medical advice without the wait
• Employee Assistance Program (EAP) - Free, confidential 24/7 counselling and support for you and your household members
• Wellbeing Resources - Including discounted gym memberships and access to mental health support tools

Financial Security

• Pension Plan - With competitive employer matching contributions to help you save for the future
• Life Insurance - Core cover provided at no cost to you
• Income Protection - Regular income support if you are unable to work due to long term illness or injury

Time Off & Work Life Balance

• Competitive Holiday Entitlement - Generous annual leave to rest, recharge, and spend time doing what matters most
• Family Building Benefit (Maven) - Fertility, adoption, and family planning support with access to virtual expert care

Discounts & Lifestyle

• Amazon Employee Discount - 10% off Amazon products (up to an annual cap)
• Amazon Extras - Lifestyle Benefits - Exclusive retail discounts on travel, entertainment, dining, and everyday shopping

Growth & Development

• Expert Training - Structured onboarding and continuous learning opportunities from day one
• Career Development - Ongoing opportunities to learn more, develop your skills, and grow your career at Amazon

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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