Norwegian & Nordic Insurance Specialist

Multilingual Insurance Operations Advisor

Norwegian & Nordic Markets

Location: Newport (Remote candidates considered)

Salary: £27,000+ depending on experience

Looking for a role where your language skills can make a real
difference?

Want to build a long term career supporting customers across the
Nordic market within a growing and supportive team?

An exciting opportunity for a multilingual customer service
professional to join a growing insurance operations team
supporting customers across the Nordic region. This role combines
customer service, administration and claims support, with full
training provided for candidates looking to develop a career
within insurance and claims handling.

Key Responsibilities:

Insurance Operations

Provide professional support to customers and stakeholders via
telephone, email and other communication channels.
Support customers across Norwegian and wider Nordic markets.
Maintain accurate customer, insurance and case records.
Build strong relationships with customers, insurers, brokers
and suppliers.
Manage workloads effectively to meet service levels and
deadlines.
Assist with process improvements and continuous improvement
initiatives.
Support colleagues and contribute to a collaborative team
environment.

Claims Support

Manage claims from initial notification through to settlement.
Investigate and assess claims, gathering relevant information
and documentation.
Keep customers informed throughout the claims process.
Liaise with insurers, suppliers and external stakeholders to
progress claims.
Identify recovery opportunities where appropriate.
Ensure claims are handled accurately and in line with
regulatory requirements.
Escalate complex cases when necessary.

Skills & Experience

Essential

Fluent spoken and written English and Norwegian.
Previous customer service or call centre experience.
Excellent communication and relationship building skills.
Strong attention to detail and organisational skills.
Ability to manage multiple tasks and priorities.
Confident handling customer enquiries and complaints.
Strong problem solving and analytical skills.
Ability to work independently and as part of a team.

Desirable

Fluency in Swedish, Danish or Finnish.
Previous experience within insurance, financial services or
another regulated environment.
Claims handling experience. Full training can be provided.

Benefits

Full training and ongoing development.
Career progression opportunities within insurance and claims.
Exposure to international markets.
Supportive and collaborative working environment.

If you are interested and have the relevant experience, please
apply with an up-to-date copy of your CV. As champions of
diversity and inclusion in the workplace, THOMAS Professional
commit to reviewing applications we receive with complete
fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive
and accessible recruitment process. If you require any reasonable
adjustments during the application or interview process, please
let us know, and we'll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the
client for this position.

THOMAS Professional is proud to be a corporate member of the REC,
the recruitment industry's leading professional body.

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