Night Luggage Porter

Job Mission

The Night Luggage Porter, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.

Responsibilities

1. Carry arriving and departing guests' luggage ensuring the safety and security of such luggage whilst in the hotel's possession.
2. Efficiently manage all guest requests, applying upselling and cross selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction.
3. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
4. Manage customer incidents, following the established protocols.
5. Comply with the attributes, standards and manuals applicable to their department.

Qualifications

• Team player
• Strong attention to detail
• Fluent communication - multiple languages would be beneficial
• Experience in high pressure environments

The successful candidate must already have eligibility to work in the UK.

Benefits Package

• Salary package: from £25,500 (base) up to £28,000 inclusive of Service Charge
• Hotel discounts
• Uniform
• Health cash back plan
• Meals on duty
• Pension scheme
• Loyalty rewards and referral bonuses
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount subject to individual outlets
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

At Meliá we value diversity. We are an equal opportunity employer and do not discriminate on the basis of disability, race, religion, age, or any other characteristic protected under federal, state, or local laws. We believe diversity and inclusion among our teammates are critical to our success as a global company.