Night Duty Manager

Night Duty Manager (8709)

Location: Near Reigate, Surrey

Salary: £26,500 per annum

Hours: 40 hours per week (Night shifts)

Fixed Term Contract: 18 months

Jade Recruitment is pleased to be working in partnership with a beautiful countryside hotel and events venue in the Surrey Hills, to recruit a dedicated and professional Night Duty Manager.

Set within 14 acres of scenic grounds, this busy 50-bedroom hotel hosts a wide range of weddings, conferences, and events throughout the year. This is a key operational role, responsible for the smooth and secure running of the hotel overnight while ensuring an exceptional guest experience.

This position operates on a shift basis of 5 nights out of 7, typically from 11:00pm to 7:00am. As the hotel operates 365 days a year, flexibility is essential, including weekends and public holidays.

The Role:

As Night Duty Manager, you will take full responsibility for the hotel during overnight hours, ensuring guest safety, security, and comfort at all times. You will act as the main point of contact for guests and support the wider management team in maintaining the high standards expected of a 4-star environment.

Key Responsibilities:

• Manage the reception desk overnight, handling all front office duties
• Check in late arrivals and assist with early departures in line with procedures
• Respond promptly and professionally to guest requests and enquiries
• Ensure the hotel is secure at all times, carrying out regular checks and safety procedures
• Handle incoming calls and emails, taking accurate messages where required
• Conduct night audit procedures, including pre- and post-audit tasks
• Assist with the setup of conference and event spaces for the following day
• Collect and communicate breakfast orders to the kitchen team
• Identify and address any health & safety risks
• Support general porter duties and maintain cleanliness standards where needed
• Maintain strong communication with the management team regarding operational needs

About You:

• Previous experience in a hotel or hospitality environment is highly desirable
• Strong customer service skills with a friendly, professional manner
• Confident communicator, able to remain calm and efficient under pressure
• Reliable, responsible, and able to work independently
• A positive, proactive attitude with a willingness to support across departments
• Flexible approach to working hours, including weekends and public holidays

What's on Offer:

• Salary of £26,500 per annum
• Discounted or free meals on duty
• Employee discount scheme
• Access to on-site gym facilities
• Free on-site parking
• Referral programme

This is a fantastic opportunity for someone who enjoys working in a varied and responsible role, and takes pride in delivering excellent guest service in a unique hospitality setting.

We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team.

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Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.