Night Duty Manager

Join our team as Night Duty Manager

Are you bold, driven towards excellence, guided by intuition, and committed to delivering exceptional experiences in every moment?

The Role

As a Night Duty Manager, you will:

• Oversee the entire hotel operation during nighttime hours, acting as the most senior decision-maker on duty.
• Lead front office, housekeeping, security, and F&B teams overnight to ensure a seamless, five-star guest experience.
• Resolve guest issues with professionalism, empathy, and timely service recovery.
• Conduct thorough property rounds, ensuring safety, cleanliness, and operational readiness for the day team.
• Manage overnight reports, incident logs, and guest follow-ups, ensuring clear and detailed communication.
• Monitor security and safety protocols, responding to emergencies and coordinating incident management.
• Support the night audit process and ensure financial accuracy in guest billing and reconciliations.
• Work collaboratively with department leaders to ensure continuity, compliance, and operational excellence.

About Us

At The Twenty Two, we believe in creating an environment where elegance meets warmth, and where our team members feel empowered to make meaningful connections with our guests. Located in the heart of Mayfair, our luxury hotel, restaurant, and private members' club offer a uniquely curated experience inspired by timeless design, exceptional service, and a sense of understated grandeur.

We foster a culture built on respect, creativity, and genuine hospitality, enabling our people to flourish and take pride in delivering unforgettable moments.

About You

We are looking for individuals who are passionate about excellence and culture, and who embody our values of intuition, character, and warmth.

You will have:

• Previous experience in a supervisory or managerial night role within a luxury hotel.
• Strong confidence in decision-making and handling operational challenges calmly and professionally.
• Excellent communication and conflict-resolution abilities.
• A proactive mindset with strong attention to detail and high personal integrity.
• A warm, guest-centric approach and the ability to lead by example.
• A collaborative attitude and the desire to support and develop your team.

Key Responsibilities

• Lead and oversee all night operations across Front Office, Security, Housekeeping, and F&B outlets.
• Act as the primary point of contact for guests overnight, delivering intuitive, personalised service.
• Ensure safety and security procedures are upheld, including emergency response and incident management.
• Complete detailed property checks, maintenance reporting, and overnight operational tasks.
• Manage night audit accuracy, financial controls, and ledger reconciliation.
• Prepare comprehensive handovers for morning management and action outstanding issues.
• Support colleague wellbeing and performance during night shifts, ensuring clarity of roles and teamwork.
• Maintain compliance with company policies, licensing, Health & Safety, and guest privacy standards.

What's in It for You?

A chance to develop your career within a supportive, collaborative, and inclusive team, where creativity and individuality are celebrated. You will have access to exceptional training and development opportunities and the ability to shape unforgettable guest experiences in one of London's most renowned luxury environments.

Employee Benefits Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
• Mentoring schemes. Management Development Training - on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years' length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years' length of service, and a further 3 days at 5 years' length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status - watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.