Night Concierge

Location: SalisburySalary: £17,982.37 per year (FTE £24,988)Hourly Rate: £14.41 per hourHours: 24 hours per weekContract Type: Permanent

About the Role

Our client is seeking a calm, reliable, and proactive Housing Night Concierge to join their team in Salisbury. This role provides essential overnight support within supported accommodation, ensuring a safe, secure, and welcoming environment throughout the night.

You will act as a reassuring presence on-site, supporting individuals who may have complex needs or display challenging behaviours, while helping maintain a peaceful and safe setting for all residents.

Additional Information

• A valid driver's licence and access to your own vehicle are required. (Business insurance will be needed if travel for work is involved.)
• This role involves working evenings and nights after 7 PM. Full shift patterns will be discussed at interview.
• Shifts are waking night shifts, requiring you to be alert and responsive at all times.

Experience & Skills

Essential:

• Experience supporting individuals with complex needs and/or challenging behaviours.
• Strong communication skills and the ability to remain calm in unexpected or difficult situations.

Desirable (but not required):

• Previous experience in overnight or concierge roles.Full training and induction will be provided.

Key Responsibilities

• Act as a reassuring presence on-site, ensuring the safety, security, and wellbeing of residents during night-time hours and weekends.
• Carry out regular building checks and patrols to monitor safety, identify maintenance issues, and maintain a calm environment.
• Monitor CCTV, responding quickly and appropriately to any concerns in line with policies and procedures.
• Maintain accurate logs, recording incidents, observations, and activities throughout the shift.
• Provide clear verbal and written handovers to ensure smooth transition between shifts.