NICE CXone Solution Architect

NICE CXone Solution Architect

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Solution Architect to own the end-to-end architecture of a complex NICE CXone contact centre implementation - from routing and IVR to digital, workforce management, integrations and telephony - and lead technical decisions across multidisciplinary teams.

Key responsibilities:

• Own end-to-end CXone solution architecture and design
• Design ACD, IVR, Studio and omnichannel routing solutions
• Shape digital engagement, WFM/WEM, quality and analytics capabilities
• Design CRM and enterprise integrations and telephony architecture
• Define non-functional design - security, resilience and performance
• Run workshops, produce design documentation and provide technical assurance

Essential skills and experience:

• 8+ years in contact centre/CCaaS architecture
• Strong, recent hands-on NICE CXone architecture and implementation
• ACD, IVR, CXone Studio and skills-based routing
• REST APIs, webhooks, CRM and enterprise integration
• SIP, VoIP and telephony architecture
• Excellent stakeholder communication and workshop facilitation

Desirable:

• NICE CXone certification
• Large-scale public sector contact centre experience

One-stage interview process - please apply with your latest CV and day rate expectations.