NICE CXone Platform Engineer

NICE CXone Platform Engineer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Platform Engineer to configure, manage and support a NICE CXone contact centre platform - routing, users, digital channels, identity and environments - keeping it secure, stable and production-ready.

Key responsibilities:

• Configure ACD, skills, queues and routing
• Manage users, teams, roles, permissions, SSO and RBAC
• Configure Digital Experience channels and campaigns
• Manage environments, configuration and controlled releases
• Monitor, troubleshoot and analyse platform performance
• Support testing, deployments, rollback and operational handover

Essential skills and experience:

• 5+ years in CCaaS, contact-centre technology or SaaS platform engineering
• Strong, recent hands-on NICE CXone configuration and implementation
• SSO, identity federation and RBAC
• Monitoring, logging and performance analysis
• Good understanding of SIP, VoIP and contact-centre telephony
• REST APIs, enterprise integrations, security and change control

Desirable:

• NICE CXone certification
• Public sector or regulated environment experience

One-stage interview process - please apply with your latest CV and day rate expectations.