NICE CXone Integration Architect

NICE CXone Integration Architect

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform - designing secure, resilient integrations between CXone, CRM, case management and enterprise systems, and setting the API standards and patterns teams build to.

Key responsibilities:

• Design end-to-end integration architecture across CXone and enterprise systems
• Define API contracts, integration standards and reusable patterns
• Design Real Time customer-data and agent-desktop integrations
• Set security, authentication and data-handling controls for integrations
• Design for monitoring, error handling, resilience and failure recovery
• Produce architecture documentation and guide delivery teams

Essential skills and experience:

• 8+ years in enterprise integration, API or solution architecture
• Strong integration design experience with NICE CXone or complex CCaaS environments
• REST APIs, JSON, webhooks and event-driven integration
• API gateways and middleware
• OAuth 2.0, OpenID Connect and token-based authentication
• CRM integration (eg Salesforce, Dynamics) and cloud integration patterns

Desirable:

• NICE CXone certification
• Experience in large public sector or regulated environments

One-stage interview process - please apply with your latest CV and day rate expectations.