NHS Talking Therapies Administrator - Newcastle

NHS Talking Therapies Administrator - Newcastle

Employer: Vita Health Group Ltd

Location: Newcastle/Hybrid, NE4 7YL

Pay: £24,882 to £24,882 per year, Excellent Plus Benefits

Contract Type: Temporary

Hours: Full time

Disability Confident: Yes

Closing Date: 27/07/2026

About this job

Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, ensuring a smooth and seamless patient journey.

Scope of work: Fixed-term (12 months maternity cover) with a hybrid schedule - Monday & Tuesday on site (NE4 7YL), Wednesday remote, and Friday shift pattern to be confirmed.

During induction (3 4 weeks) the successful candidate is expected to attend the office daily while it is open, and 2 days per week post training.

Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframes.
• Updating patient information in the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments, including cancellations and reschedules.
• General administration and any other ad hoc duties to support the smooth running of the service.

This role provides an excellent opportunity to develop administration and customer service skills in a busy, fast paced organisation.

Qualifications

Good experience dealing with the public and confident communicator on telephone and email. Excellent attention to detail, quick to learn new systems, and eager to develop your career within a supportive, flexible environment.

Benefits

You will enjoy a competitive salary, flexible working options and a comprehensive benefits package.

• Vita Health Group Equality, Diversity & Inclusion - equal opportunities employer dedicated to a valued and supported workplace.
• Disability Confident Leadership, Positive action initiatives, Mindful Employer status, Menopause Friendly accreditation.

If you need any adjustments or assistance during the recruitment process we will be happy to help.

Contact:

All applicants must be legally entitled to work in the UK and are subject to a DBS check at offer stage.