Network Manager (Home)

Join AXA Partners as a Network Manager (Home)

Are you ready to make a difference in the world of home insurance and repairs? AXA Partners is seeking a dedicated and dynamic Network Manager to lead our home-based property repair network across the UK. This key role offers the chance to shape customer experiences, build strong provider relationships, and contribute to a thriving, innovative organization committed to excellence and fairness.

About the Role: As a Network Manager (Home), you'll oversee a diverse network of around 130 trusted providers, ensuring they deliver high-quality, cost-effective solutions to our customers. You will play a vital role in enhancing our service standards, managing supplier relationships, and supporting AXA's transformation journey. This is an exciting opportunity for a proactive professional with a passion for customer service, operational excellence, and team collaboration. The role will be home based with significant travel across the UK.

What you'll be doing:

• Develop and maintain a leading third party network of property repair providers, ensuring capacity and resilience to handle peaks in demand.
• Build strong relationships with suppliers within your designated geographic area, including sourcing, onboarding, and ongoing management.
• Negotiate costs and contracts to secure value for money while maintaining service quality.
• Regularly review provider performance through audits and performance meetings, ensuring adherence to quality standards and contractual obligations.
• Identify opportunities for innovation to improve network engagement and customer outcomes.
• Lead initiatives to meet and exceed customer satisfaction goals, sharing insights and improvement plans with the network.
• Manage projects related to network development or process improvements, supporting business transformation and change.
• Keep meticulous records and manage information to meet audit and compliance standards.
• Respond to escalations and resolve issues promptly, representing the network's interests in internal discussions and decision making.
• Monitor and analyze performance data, sharing key insights and ideas for continuous improvement.
• Ensure suppliers comply with health and safety, insurance, trade certifications, and regulatory requirements.
• Support the operational finance team with invoice queries and cost management, aiming to reduce costs without compromising quality.
• Take ownership of customer case management, working closely with providers to deliver a joined up, efficient service.
• Lead on network performance improvement initiatives, ensuring targets are met or exceeded.
• Support the delivery of business projects and transformation initiatives aligned with company goals.
• Represent AXA Partners professionally, demonstrating integrity, openness, and a customer centric mindset.

What you'll bring:

• Minimum of 5 years' experience in supplier or network management within the home insurance or emergency repair industry.
• Strong knowledge of provider relationship management, performance metrics, and contract negotiation.
• Excellent communication and interpersonal skills, capable of managing difficult conversations with professionalism.
• Proven ability to manage multiple priorities and work under pressure.
• Full UK driving license.
• Proficiency in standard software tools like Word, Excel, and Outlook.
• Demonstrated initiative and problem solving skills to ensure customer satisfaction and operational efficiency.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary + company car allowance
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Pension Contribution Scheme
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• App
• Private Medical Insurance
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

Who we are

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)