Network Infrastructure Engineer Stratford-upon-Avon

Salary: Up to £58,000 + 17.5% annual bonus + benefits package

• Provide technical ownership of the NFUM Network
• Maintain the stability of the Network with experience in Checkpoint FW or Citrix NetScaler
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

Are you an experienced Network professional with a background in Checkpoint FW or Citrix NetScaler?

An opportunity has become available in the team as a Network Infrastructure Engineer within the IT Infrastructure Products department. The Technical Service Ownership team is dedicated to maintaining the stability of our IT services and plays a key role in delivering and maintaining secure and robust solutions in our estate.

Reporting to the IT Technical Manager, the Network Infrastructure Engineer will be responsible for providing technical support for projects and resolving P1, P2, and P3 incidents. The role also involves reviewing and approving change requests related to the NFUM Network estate, assessing their potential impact, and distributing detailed reviews to the relevant resources and stakeholders.

Additionally, you'll act as a representative at the Change Advisory Board (CAB), which is responsible for evaluating, prioritizing, approving, and rejecting changes to the NFUM Network infrastructure. Collaboration with external IT partners and vendors to drive service improvements is also a key aspect of the role.

About you

As a Network Infrastructure Engineer, you'll be an SME in Network infrastructure, with demonstrable experience in supporting, deploying, and improving Network infrastructure in a regulated environment.

You are a highly motivated and detail-oriented professional with a strong foundation in infrastructure and Network Engineering. You excel at engaging with stakeholders at all levels, ensuring clear communication as you'll be resolving major IT incidents within a customer-focused environment. You'll have good organisational skills enabling you to manage complex environments and documentation with precision, aligning with project goals.

With proven ability in project time management, you deliver work to schedule and can adapt quickly to changing demands. You are adept at prioritising tasks effectively, balancing immediate operational needs with longer-term strategic goals. Your proactive mindset, technical expertise, and collaborative approach make you a valuable contributor to any IT infrastructure team.

You'll also be or have:

• Working and demonstrable knowledge and experience of Citrix NetScaler or Checkpoint Firewalls (essential)
• In-depth knowledge of Cisco Switches (essential)
• Good working experience of Network observability and troubleshooting issues (essential)
• Exposure to cloud technologies (essential)
• Knowledge of governance or architectural practices and working within a regulated industry would be advantageous.

Internally this role is known as Technical Service Analyst

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary Up to £58,000
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years, we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024, and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

We are a leading provider of General Insurance and Financial Services. From our strong farming roots, we've grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn't gone to our heads. We're proud to remain completely customer-focused, down-to-earth, and committed to the rural communities we've grown from.

Our ethos of trust, respect, and personal service lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we've been in business for over 110 years, we have big ambitions for the future. And that's why we're looking for talented people to join our growing organisation. Talented people like you.