Neighbourhood Team Leader

The Organisation - Housing Association - Neighbourhood Team Leader

Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services.

This role is a 12 month fixed term contract, directly employed by the housing association.

The Role - Housing Association - Neighbourhood Team Leader

• Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
• Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
• Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
• Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
• Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
• Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
• Build and maintain strong relationships with key stakeholders, agencies and elected members.
• Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
• Monitor performance using housing management systems, identifying risks and areas for improvement.
• Lead on performance management, addressing underperformance and supporting staff development.
• Contribute to management meetings, reporting on KPIs and service delivery outcomes.
• Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
• Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
• Promote a culture of equality, diversity and inclusion in service delivery and team management.

The Person - Housing Association - Neighbourhood Team Leader

• GCSE English and Maths or equivalent
• Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4)
• Strong experience in housing management and leading teams
• Proven ability to manage performance, motivate staff and drive service improvements
• Experience of working with external partners and stakeholders
• Knowledge of housing legislation, policies and procedures
• Experience managing complex cases including anti-social behaviour and safeguarding
• Strong communication, leadership and interpersonal skills
• Ability to analyse performance data and manage risk effectively
• Flexible approach to working hours, including evenings and weekends where required
• Ability to travel across locations