Neighbourhood Services Administrator

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference REQ000482 Date posted 29/04/2026 Application closing date 04/06/2026 Location Home Based Salary £26,403 - £28,598 per annum Package We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable) Contractual hours 37 Basis Full time Job category/type Housing Attachments GDPR Candidate Fair Processing Notice.docx Applicants information v2.pdf Neighbourhood Services Administrator l Job Profile.docx Artificial Intelligence and recruitment.pdf

Located in the heart of Staffordshire, Tamworth is a vibrant and well connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi million pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

We are looking for a Neighbourhood Services Administrator within our Tenant Voice Team, reporting to the Tenants Voice Manager. The successful candidate will ideally have experience of working in a busy office environment, a strong administrative background, and good IT skills. Flexibility is essential, as the role will involve a combination of office-based and on-site working.

We are seeking someone with a genuine passion for social housing and a clear understanding of the housing sector, including the role of the Regulator of Social Housing. The role requires strong communication skills and the ability to present information clearly, as well as the confidence to work collaboratively with colleagues across different teams to support and enable transformational change. This position would suit an aspiring housing professional, graduate, or someone with transferable skills and a proactive, 'can-do' attitude.

This is a home working contract and the majority of duties will be carried out at home, however, employees will be contractually required to attend site on two days per month for team meetings, 121 meetings, etc. Employees may also be required to attend a site for meetings, collaborative work or to undertake work related activities. Site attendance will constitute no more than 40% of working time and includes the contractual 2 days per month.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check and medical clearance.

For an informal discussion about the role please contact Lee Hughes, Tenants Voice Manager on .

Late applications and/or CVs will not be accepted. Agencies need not apply.

Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity Tamworth Borough Council .

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.