Neighbourhood Officer

Neighbourhood Officer Location: Hereford and Worcester, with hybrid working Salary: £37,595 per annum Contract: Permanent Hours: Full time, 37 hours per week

We are currently recruiting for a permanent Neighbourhood Officer to provide an effective, customer-focused tenancy and neighbourhood management service across a designated patch within the Hereford and Worcester area. This is an excellent opportunity to join a friendly, welcoming and supportive housing team. Colleagues work closely together, share workloads where needed and regularly conduct joint visits. New team members will receive comprehensive support, including on-the-job training, colleague shadowing and accompanied patch visits.

The Role As a Neighbourhood Officer, you will be responsible for managing tenancies, neighbourhood concerns and estate-related issues across your allocated geographical area.

Your responsibilities will include:

• Managing a designated patch and delivering a high-quality tenancy management service
• Overseeing tenancy, neighbourhood and estate-related issues
• Investigating and managing anti-social behaviour cases, ranging from minor reports to serious and complex cases
• Working collaboratively with partner agencies to resolve anti-social behaviour and neighbourhood concerns
• Managing sensitive safeguarding matters appropriately
• Conducting regular block and estate inspections
• Supporting the tenancy management of new-build properties
• Completing tenancy reviews across the allocated patch
• Reviewing service charges and depreciation
• Interviewing customers regarding sensitive or challenging tenancy matters
• Maintaining accurate records and ensuring cases are managed effectively
• Attending occasional meetings or events outside normal working hours when required

To be considered for this position, you will need:

• Experience of tenancy management, neighbourhood services, social housing or a similar customer-facing environment
• Experience managing anti-social behaviour, safeguarding or complex customer cases
• The ability to conduct sensitive and challenging customer interviews
• Strong communication and relationship-building skills
• The ability to establish successful professional relationships with internal teams and external partners
• Excellent IT and case-management skills
• A resilient and adaptable approach when managing conflict, challenges and changing priorities
• Strong organisation and workload-management skills
• The ability to work independently and manage a geographical patch
• A proactive, motivated and customer-focused approach
• A full UK driving licence and access to a vehicle
• Experience working for a social housing provider would be particularly advantageous, alongside an ability to identify innovative ways of improving the customer experience.

Benefits

The successful candidate will receive:

• Salary of £37,595 per annum
• Permanent, full-time employment
• Hybrid and flexible working arrangements
• 26 days' annual leave, plus bank holidays
• The option to purchase up to five additional days of annual leave each year
• Enhanced maternity, paternity and adoption leave
• Organisational sick pay
• A generous pension scheme, with employer-matched contributions of 4%, 6% or up to 10%
• Health and wellbeing support
• Access to training, continuous learning and career-development opportunities
• The opportunity to join a collaborative and forward-thinking organisation

This organisation is committed to creating an inclusive working environment where employees feel supported, valued and confident to be themselves.

This position is subject to a Basic DBS check.