Neighbourhood Officer

Overview

Neighbourhood Officer - London

Contract: Temp Ongoing Full Time

The Role

An experienced Neighbourhood Officer is required to join a housing provider delivering high-quality neighbourhood and tenancy management services across a diverse London community. You will be responsible for providing a proactive, resident-focused housing management service to ensure estates are safe, well-maintained, and communities are supported to thrive.

• Manage a defined patch, delivering effective tenancy and neighbourhood management services
• Carry out estate inspections and coordinate routine maintenance in communal areas
• Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches
• Work closely with repairs, contractors and internal teams to resolve estate-based issues
• Support residents with tenancy sustainment and signpost to relevant services
• Handle resident enquiries, complaints and complex casework in a timely and professional manner
• Ensure compliance with policies, procedures, and relevant housing legislation

The Candidate

The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a housing provider or Local Authority setting.

• Strong knowledge of tenancy management and housing legislation
• Experience managing estate inspections and coordinating communal repairs/maintenance
• Proven track record of handling ASB and complex resident cases
• Excellent communication skills with the ability to build relationships with diverse communities
• Ability to prioritise workloads effectively and manage competing deadlines

The Contract

Working Hours: Full Time, Monday to Friday 9:00 - 17:00. Patch-based assignment for the client.

Length of Contract: 3 Month Contract, temp-perm

Rate: £25.15 per hour LTD company rate. PAYE equivalent is £21.44 per hour, inclusive of holiday.