Neighbourhood Officer

Neighbourhood Officer - Manchester

£24-£26 per hour (Umbrella)
35 hours per week
Contract until end of May (rolling extension thereafter)

About the Role

We are seeking an experienced Neighbourhood Officer to join a busy social housing team in Manchester. The successful candidate will have previous experience in a similar role and be confident managing a patch, delivering key performance targets, and providing high quality services to residents. A full UK driving licence and access to a vehicle are essential.

Key Responsibilities

• Manage a designated housing patch, delivering key KPIs including tenancy sustainment, void turnaround, estate inspections, and case resolution times
• Respond to tenancy breaches, ASB reports, and safeguarding concerns, taking appropriate enforcement or support based action
• Conduct regular estate inspections, identifying repairs, health and safety issues, and ensuring timely follow up
• Work collaboratively with internal teams, contractors, and external agencies to resolve complex tenancy and community issues
• Maintain accurate case records and performance data, ensuring compliance with organisational and statutory requirements

Requirements

• Previous experience as a Neighbourhood Officer, Housing Officer, or similar role within social housing
• Strong understanding of tenancy management, ASB processes, safeguarding, and housing legislation
• Ability to work to KPIs and performance targets in a fast paced environment
• Excellent communication, negotiation, and problem solving skills
• Full UK driving licence and access to a vehicle
• Ability to work independently and manage a varied caseload