Neighbourhood Officer

# Neighbourhood Officer Neighbourhood Officer Fixed term contract until 31 March hours per week (hybrid working) Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service Our community is at our heart. We are committed to supporting We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You'll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods. You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional 'first point of contact resolution' customer experience. We are looking for someone who: Has experience of working in the housing sector or similar role Has experience of working in a customer facing role with strong customer care skills. Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers. Has experience of Safeguarding, raising concerns through policies and procedures. Has good IT skills. Has a full UK driving licence and access to a vehicle. Our Values Our Values are important to us and we're looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent. We do not provide visa sponsorship for employment in the UK. Neighbourhood Officer Salary Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service Frequency Annual Job Reference welhat/TP/100/362 Contract Type Fixed Term Closing Date 14 December, 2025 Job Category Housing & Tenancy Management Business Unit Resident & Neighbourhoods Location The Campus, Welwyn Garden City, Hertfordshire, United Kingdom Posted on 03 December, 2025