Neighbourhood Housing Lead - NW London - 7896

Title: Neighbourhood Housing Lead

Contract Type: Multiple - Permanent, Full Time, 35 hours

Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience. Plus ECU allowance if policy requirements are met.

Grade: 7

Reporting Office: London, Stratford

Working Location: Kensington, Chelsea, Hammersmith, Fulham, Haringey

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday

Interview Dates: On a date to be confirmed, these interviews may take place in person.

Benefits

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Responsibilities

• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.
• You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.

What you'll bring

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can do attitude and be motivated by keeping promises to residents.
• You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• You have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
• Have demonstrable experience in a similar role.
• Have a valid licence and access to a car for work use.

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit .

To request reasonable adjustments at any stage during this process, please email .