National Account Manager (Mortgages)

About Abound

We're on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.

We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £800 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture - what you earn, how you spend, and what's left at the end.

On the B2B side, we have Render. Render is our award winning software as a service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We're taking Render global so that more companies, from high street banks to other fintechs, can offer affordable credit to their customers.

About the role

You'll be part of our mortgage team, shaping how Abound engages with intermediaries and strengthens its presence in the market. You'll be responsible for building and managing relationships with mortgage intermediary firms, distributors, and networks across the UK.

This is a hands on role for someone who enjoys getting stuck in, developing partnerships, introducing structure and best practice, and supporting wider operational areas of a growing business. You'll be involved from the early stages of developing Abound's mortgage propositions and intermediary processes, helping define how we operate and grow in this space.

You'll take ownership of how we work with intermediaries end to end, from initial conversations to long term success, while continually seeking ways to improve our operations.

What you'll be doing

• Drive engagement and performance across intermediary firms, networks, and distributors throughout the UK.
• Develop strong, long term relationships with the top UK second charge distributors to support product growth.
• Gather and share feedback from intermediaries to help refine product features, training, and engagement strategies.
• Coordinate the onboarding of new intermediary partners, ensuring smooth setup and alignment with internal processes.
• Support training and knowledge sharing initiatives to help intermediaries understand and promote Abound's products effectively.
• Introduce structure and best practices for how Abound communicates and supports intermediaries.
• Work cross functionally with operations, marketing, compliance, and product teams to enhance intermediary processes and tools.
• Contribute to operational improvements and wider initiatives that support Abound's mortgage growth ambitions.
• Represent Abound at key industry events, conferences, and panels to raise visibility and strengthen intermediary relationships.

Who you are

• Proven experience in the mortgage market, managing relationships with intermediaries, distributors, or networks.
• Commercially minded, with exceptional communication and relationship building skills.
• Open minded to building things differently.
• Not afraid to get hands on and do what needs to be done.
• Highly organised, with an eye for process improvement and building scalable ways of working.
• Collaborative and adaptable, able to work effectively across teams in a growing business.
• Proactive and self driven, with the initiative to identify opportunities and follow through independently.
• Willingness to travel within the UK if required.

What we offer

• Everyone owns a piece of the company - equity
• Hybrid with 3 days a week in the office
• 25 days' holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering