National Account Manager
Posted 16 hours 55 minutes ago by Team17 Digital Limited
National Account Manager - Leisure & Health Club Contract
Salary: £50,000 - £55,000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor - flexible for the right candidate)
About the RoleWe are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities- Overall accountability for the performance of a national customer account across multiple locations
- Act as the senior point of contact for the customer, building trusted and effective working relationships
- Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
- Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
- Maintain strong control of financial performance, including budgets, forecasting, and cost management
- Drive continuous improvement, innovation, and best practice across the contract
- Identify opportunities to strengthen the customer relationship and support contract retention and growth
- Ensure full compliance with health & safety, HR, and company policies and procedures
- Provide clear, accurate reporting and performance updates to internal and customer stakeholders
- Act as the senior escalation point for operational and customer-related matters
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
- Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
- A proven track record of managing complex, multi-site contracts
- Strong commercial awareness with the ability to balance service delivery and financial performance
- Excellent customer relationship and stakeholder management skills
- The ability to lead change, improve performance, and develop colleagues
- Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
What We Offer
- Salary of £50,000 - £55,000
- Car allowance
- Free gym / health club membership
- Company Pension Scheme
- Ongoing development and progression opportunities
- The opportunity to lead a significant national contract within a growing organisation
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.