National Account Manager

About us

We are a hyper-growth Tech startup on a mission to revolutionise student rental. We were formed after our co-founders - Harry and Ben - experienced the pain-points of renting a house while at university, and knew that there had to be a better way.

As our National Account Manager , you'll be the heartbeat of our partner agent relationships across the UK. You'll combine commercial awareness with hands-on relationship building, problem-solving instinct, and a customer-first mindset .

This is not just an account management role - it's a chance to define and build the function from the ground up, while directly influencing Housr's growth through your relationships, insights, and drive.

We're now up and running in four UK cities (growing to 8 in Q3) and have launched in the US. In 2023 we were recognised by Tech Climbers as a rapidly scaling tech company, and we're currently fundraising to fuel our growth even further.

Key Responsibilities

• Partner Relationship Management Act as the go-to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships - not transactions.
• Contract Management Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews.
• Team & Process Building Help design and implement scalable account management processes and tools as the business grows.

• Client Entertainment & Engagement Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection.
• Customer-Centric Problem Solving When issues arise, you own them. With a calm head and proactive mindset, you'll do whatever it takes to resolve challenges quickly - always keeping the partner experience front and centre.
• Account Growth Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration.
• Training & Support Ensure partners are confident with Housr's systems and processes by delivering onboarding, training, and ongoing guidance.
• Internal Accountability Advocate for the partner internally - ensuring the wider Housr team delivers on our promises and exceeds expectations.

Skills & Traits

• Customer-Centric - genuinely cares about partner outcomes and service quality
• Strong communicator and relationship builder
• Proactive problem-solver - instinctively takes initiative before being asked
• Highly organised and diligent with great attention to detail
• Commercially minded w ith an eye for account growth
• Sociable , outgoing, and confident working with people at all levels
• Fast-paced, ambitious , and hungry to succeed in a scale-up environment
• Thrives on ownership and autonomy

Experience

• Proven experience in B2B relationship management or account management
• Experience working in or with fast-growth, customer-facing businesses
• Experience with contracts, service delivery, or partner success is desirable
• Property, tech, or PropTech industry exposure is a bonus
• Travel: Regular UK travel required - you must have a full UK driving licence and access to a car

What we offer

• Salary - Genuinely Market Competitive
• Holiday - 25 days off, plus bank holidays each year
• Free Gym Membership - Keep fit, with free use of our on-site gym
• Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
• Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we're quite competitive!
• Central Office Space - Located in the heart of Manchester, and complete with on-site barista
• Hybrid Work Policy - We're big advocates of in-person collaboration. We're in the office four days a week, with Thursday as a team-wide work from home day.

Interview Process

• First Stage - Exploratory screening call (30 mins)
• Second Stage - Video call with our Head of Partnerships (Amar) (30 mins)
• Third Stage - We'll set you a take home task, requiring no more than 2hrs of your time. We'll make it fun, we promise. We'd then like you to present your task to us F2F:
• • Part 1 - A chance for you to walk through your take-home task and for us to ask questions (30 mins)
  • Part 2 - Wider ranging questions about your experiences and motivations for working at Housr, approaches to certain scenarios, working style and what you'll bring to this role (30 mins)
• Offer - If we think it's a good fit, we'll make you an offer!