Mortgage Underwriting Administration Manager

Role: Mortgage Underwriting Administration Manager

Location: Newbury (Hybrid available after probation)

Hours: 35 hours Mon-Fri 9am-5pm

Starting Salary: £31,606.63 - Target: £35,115.48

Newbury Building Society are looking for an experienced Mortgage Underwriting Administration Manager to lead and develop their Underwriting Administration team.

This is a key people management role, responsible for the smooth day-to-day running of underwriting administration activity, ensuring service levels are consistently met while maintaining high standards of quality, risk management and customer care.

You will play an important part in supporting our wider lending function, working closely with underwriting leadership and senior stakeholders to deliver an excellent customer experience and contribute to the Society's ongoing success.

If you are a strong communicator, with a passion for providing a quality customer experience, you may be ready to challenge yourself in this "hands on" role, leading a busy, dedicated and committed team.

Core Values

• Foster an environment of inclusion, helping, encouraging and motivating others to see the benefits of doing a great job
• Recognise and encourage performance excellence, working together to develop positive behaviour and attitude
• Use a logical approach to analysing and solving problems, minimising the risk to the customer and the business
• Set high and achievable standards, engaging with business stakeholders, peers and the team to ensure that day to day activities and projects remain on target and in budget
• Maximise resources and recognise opportunities for continuous improvement for people, processes and outcomes - in both the long and short term
• Manage and adapt to multiple demands, adjusting timelines and expectations appropriately
• Remain calm and be willing to listen to/accept feedback and challenge, communicating where there may be an impact on other business priorities.

Key Traits

• A collaborative and inclusive people manager who brings out the best in others
• Highly organised, resilient and adaptable in a fast-moving environment
• Comfortable balancing operational delivery with quality, risk and customer outcomes
• A confident communicator who can influence, problem-solve and drive continuous improvement
• Passionate about developing others and building strong, empowered teams

Primary Responsibilities

• Manage the day-to-day activities of the Underwriting Administration team, ensuring work is distributed fairly and efficiently
• Ensure service level agreements (SLAs) are consistently achieved
• Carry out weekly, monthly and quarterly quality assurance, identifying training needs, process gaps and opportunities for continuous improvement
• Lead, coach and develop your team, building strong working relationships and setting clear expectations for performance and behaviour
• Support the career aspirations and development of your direct reports, making use of available development pathways
• Act as a role model for our values and behaviours, fostering a positive, engaged and high-performing team culture
• Understand and manage risk and controls within your area, including data protection, financial crime prevention and customer wellbeing
• Contribute to change initiatives, identifying smarter ways of working and opportunities to improve processes through technology and collaboration

Why choose us?

• We want to help you develop - we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
• We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
• We care about our communities - as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

Essential Skills and Experience

• Experience of working with internal and/or external, customers to ensure the highest quality service experience
• Evidence of excellent written and verbal communication skills
• Ability to demonstrate strong decision-making skills
• Experience of working within a financial services environment

Desirable Skills and Experience

• Experience managing and coaching a team
• CeMAP qualification
• Confident using Microsoft Office, including Word, Excel, Outlook and Office 365

Interviews

90 minute competency-based interview held in Head Office, Newbury.

Interview dates: Week of 4 May 2026.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.