Mortgage Renewals & Retention Specialist

Hodge Bank is seeking a Customer Retention Representative in Cardiff to support the retention team and manage mortgage customer relationships. You will handle inquiries, guide customers through renewal options, and help craft tailored retention offers to improve satisfaction and loyalty.

The role requires mortgage knowledge, strong communication, and problem-solving skills, with a focus on regulatory compliance and accurate record-keeping. 35-hour weeks in Cardiff, salary around £25,100.