Money Advice Caseworker - Maternity cover
Posted 3 hours 12 minutes ago by Citizens Advice Ltd
Salary £29,000 PA (pro rata for part time) depending on experience
Location Crawley
Workplace Hybrid working
Contract Fixed term contract, until 1 December 2027
Interviews will take place on 19 November 2026.
About the roleThe Role
As a Money Advice Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.
You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.
Who We're Looking For
We are seeking an experienced Debt Adviser with experience of providing debt advice and casework.
We would love to hear from you it you are:
- Experience of debt, money, welfare benefits, or related advice work.
- Knowledge of debt services, creditor negotiation, and financial capability support.
- An empathetic communicator
- Comfortable with numbers and difficult conversations
- A natural problem solver who stays calm under pressure
- Organised, resilient, and adaptable
- A team player who's open to feedback
Debt advice qualifications are helpful but not essential - we'll support your development every step of the way.
DBS Check Required
We're Disability ConfidentDisability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.