Midlands super Hub - Specialist Customer Operational Support

Posted 1 day ago by Angard Staffing

Contract
Not Specified
Other
Northamptonshire, Northampton, United Kingdom, NN1 1
Job Description
Ready to Make a Difference Behind the Scenes?Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ).This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail's parcel operations.What You'll Be DoingAs a Specialist Customer Operational Support team member, you'll play a key role in ensuring smooth communication and service delivery:
  • Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
  • Performing parcel checks and samplings on the operational floor
  • Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts
Collating and analysing forecast data and statistics for reportingWhat You'll Be DoingAs a Specialist Customer Operational Support team member, you'll play a key role in ensuring smooth communication and service delivery:
  • Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
  • Performing parcel checks and samplings on the operational floor
  • Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts
Collating and analysing forecast data and statistics for reportingWhat We're Looking ForYou don't need to have worked with us before, but experience in customer service or operations is a plus.Our ideal candidate:
  • Has a confident and professional telephone manner
  • Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
  • Can work to tight deadlines and adapt quickly to changing demands
  • Is flexible, reliable, and committed to delivering excellent customer service
Enjoys working in a fast-paced, collaborative environmentHours & Flexibility
  • Weekend shift - Friday - Monday
  • Week Shift - Monday - Friday
    • Shifts typically run between 09:00 - 18:00, however they might vary between 09:00-22:00
  • Flexibility is required during peak periods (especially around Christmas)