Microsoft CSP Operations Manager

Posted Wednesday 13 August 2025 at 01:00

CSP Operations Manager

Microsoft Operations Manager

Microsoft Operations HQ

BYTES:

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

PURPOSE OF JOB:

To lead and work alongside the Microsoft CSP Help Team to ensure that individuals are well managed and trained, and all duties within team are carried out to schedule, with accuracy and meet internal SLAs, as well as looking to improve processes and systems used.

KEY RESPONSIBILITIES:

• To act as a 1 st point of escalation for team lead and provide motivation as well as identify training needs of team members
• Understand programme and operational changes to the Microsoft CSP programme and assist in implementing processes to manage them
• Monitoring CRM Cases, ensuring the smooth running and development of the tool
• Provide internal support on Microsoft CSP process and operational queries
• Represent Bytes at relevant Microsoft hosted training workshops.
• Maintain relationships with other key BSS Departments - inc. relevant meeting attendance.
• To ensure workload is covered when team members are absent through holidays or sickness
• Continuous analysis of CSP programme processes ensuring the business is working efficiently.
• Identify and enhance processes and systems
• Lead and assist MS Operations Manager with projects

INDIVIDUAL RESPONSIBILITIES:

• Work with MS team to ensure clear communication with sales
• To carry out and maintain a PDP process with team members
• Ensure constant improvements with dev/system team
• Co-ordinate Sales Support /Account Dept /Purchasing Dept shadowing for team members.
• To help develop new procedures and guidelines where necessary.
• To ensure all deadlines are met, daily close downs & end of month

WIDER TEAM NETWORK

Internal

• Sales Teams, other Sales Operational Teams, CSP Billing Team, Microsoft Team, Dev

External

• Customers, Microsoft

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Educated to GCSE Level with grade 5 or higher in Maths and English

ESSENTIAL

Professional Qualifications

• MLSS and MLSE exams

DESIRABLE

Years of Experience

• 2 plus years management

DESIRABLE

Other Requirements

• To be office based at HQ 3 days a week

ESSENTIAL

• To have extensive and advanced knowledge of Microsoft Operations
• Excellent organisational skills
• Excellent verbal communication skills & Keyboard / PC Skills