MFD Site Specific Designer

MFD Site Specific Designer

• Contract duration: 6 months
• Location: Central London- Hybrid- 1 day per week
• Pay range: £500.00- £550.00 per day/Inside IR35
• Start date: ASAP

The MFD Site-Specific Designer plays a key role in ensuring multifunctional devices (MFDs) and Teller Cash Recyclers (TCR) are strategically placed within branches to maximize efficiency.

By conducting thorough site assessments and creating tailored designs, this role drives migration away from the counter, helping branches reduce labour costs and improve operational performance. The position focuses on delivering optimal business outcomes while supporting brances and customers to create the best possible in-branch experience.

Core Accountabilities/Job Specifics include:

• Review branch surveys and site assessments to evaluate layout, operational requirements, cost limitations, security, customer flow, and installation feasibility
• Develop optimal MFD placement designs that maximise customer adoption, improve operational efficiency, and reduce reliance on counter services.
• Engage with branches and key stakeholders to understand branch-specific requirements, constraints, and opportunities.
• Prepare clear, branch-ready proposal reports, presenting recommended solutions and guiding discussions on deployment options and next steps.
• Provide technical guidance and support to MFD Project Managers, BCDs, and Regional Contractors throughout the survey, design, and installation process.
• Conduct quality assurance reviews of BCD and Regional Contractor survey reports, ensuring feasibility assessments and location recommendations align with policy and deployment standards.
• Support delivery teams by identifying risks, resolving design challenges, and recommending practical solutions for successful deployment.
• Escalate complex installation requirements to the Deployment Team and collaborate on mitigating risks and overcoming implementation challenges.
• Ensure all deployment recommendations align with business objectives, including cost efficiency, operational improvement, and enhanced customer experience.
• Act as a subject matter expert for branch design and deployment, providing ongoing support and advice to internal teams and stakeholders.
  • Maintain accurate progress tracking by updating the Tracker Lead on all activities and milestones.
  • Prepare cost estimates for proposed designs and submit for MFD PMs/BCDs approval.
  • Develop and share finalized design plans and implementation instructions with Cennox and the MFD Project Manager and regional contactor/BCDs for TCRs

Experience includes:

• Experience in site-specific design, layout planning, or retail branch fit-outs.
• Familiarity with financial services or retail environments preferred.

Skills and Capabilities

• Strong attention to detail and spatial awareness.
• Proficiency in design tools and MS Office applications.
• Commercial awareness with ability to evaluate retail space profitability
• Excellent influencing and negotiation skills to manage stakeholders effectively
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and deliver to deadlines.

Objectives include:

• Branch Engagement- Deliver and gain branch agreement for installation packs and locations for 50+ MFD deployments and 70+ TCR deployments.
• Assessment Report- Produce high-quality site assessments and location recommendations that enable informed branch decision-making and drive positive customer outcomes.
• Complex Installation Solution- Produce high-quality site assessments and location recommendations that enable informed branch decision-making and drive positive customer outcomes.
• Survey Packs Coordination- Improve the throughput of survey packs and branch decisions by 50%, reducing lead times from assessment to deployment readiness.
• Stakeholder Deployment Engagement- Provide consistent expertise and support to stakeholders, ensuring deployment recommendations are feasible, compliant, and aligned to programme objectives.