Membership Administrator

Overview

Responsible to: Membership & Specialist Societies Manager.

Key relationships: Internal: Close working relationship with the rest of membership team. Also working with finance team, Digital Comms team, CRM team, other Association staff and Senior Management Team. External: Third-party suppliers, members and non-members.

Job purpose

We are seeking an enthusiastic and proactive Membership Administrator to serve as the first point of contact for our members and to provide dedicated support to the networks of the Association, namely our Links network and mentor network. This dual-focused role is integral to ensuring an outstanding member experience, while also fostering strong engagement and coordination within our national networks.

This role will work with the rest of the membership team to ensure membership processes are adhered to and that all member enquiries are dealt with in an efficient and professional manner. This role will contribute to improving systems and processes in collecting subscriptions in the most efficient way and to maximise subscription income by carrying out membership recruitment and engagement plans.

This role will be responsible for supporting, coordinating, and enhancing the effectiveness of the organisation's networks to ensure a thriving, well-connected community that reflects the needs and interests of our members.

Location and hours

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

How to apply

To apply for the role please send your CV and a supporting statement of not more than two pages covering how you meet the person specification. Please include the title of the role you are applying for in the subject line and send it to by 17:00 on Friday 19 September 2025.