Membership Administrator

Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists, and a registered charity that educates and supports doctors throughout their careers. With over 14,000 members in the UK and internationally, together we're contributing to advancing each new generation of doctors and helping improve patients' lives.

We require a broad range of skills and experience to deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If our strategy and values inspire you, and you are passionate about helping us meet our ambitious goals in an environment that celebrates differences, values diversity, and recognizes that everyone here plays a role in the success of the College, then we encourage you to consider a career at the RCR.

About the role

The Membership Operations Administrator is responsible for completing administrative activities accurately and efficiently. This role has regular interactions with our members and potential members to ensure exceptional service is provided at each step. Working within service level agreements, they will respond to queries and proactively complete key membership processes, prioritizing and implementing new ways of working.

Their strong administration skills will serve to provide efficiencies in response times, support data requests, and deliver strong data integrity for membership. The role will require collaboration across the RCR and will work with other members of the Membership Operations Team to manage queries and deliver exceptional customer service with every interaction.

Responsibilities

Membership Administration and Engagement:

• As the first point of contact for members with the College, deliver exceptional customer service with every interaction, by telephone or in writing, to ensure every member or potential member receives a memorable experience.
• Respond to member or potential member queries in an efficient and timely manner per agreed Service Level Agreements and escalate to the Membership Operations Team Leader/Manager as required. This will include, but is not limited to; membership applications, verifications, processing change of details, membership renewals, direct debits, data integrity, change of membership product, login queries, and member preferences.
• Complete key membership administration processes within current guidelines, throughout the membership lifecycle.
• Ensure all communications with stakeholders are clear, helpful, and accurate.
• Take responsibility for the achievement of SLAs within your area of work and provide regular updates to the Membership Operations Team Leader on the planned workload where help is needed to achieve this.
• Provide support to ensure relevant documentation on membership processes is current and user-friendly, to allow for continuity and consistency of service.

Membership Data Integrity and CRM:

• Complete data quality checks to deliver reliable and current data on our members.
• Be actively involved and contribute to RCR system developments through the stages of scoping, development, implementation, and embedding, to ensure we can improve the way we work and to offer a seamless experience to our members.
• Maintain and manage records in accordance with the RCR's data protection policy and guidance.

General:

• Working with Membership Events Co-ordinator to deliver outstanding membership engagement events and assistance with administration as required. This includes RCR Admission Ceremonies and other events as required.
• Provide continuity in membership services on a consistent basis, with a focus on peak periods of events and leave.
• Undertake such other duties appropriate to the level of the postholder's qualifications and experience as may be required by the RCR from time to time.

Knowledge, Qualifications & Experience:

• Demonstrable experience of providing exceptional customer service
• Experience in communicating effectively with external stakeholders
• Experience in managing administration processes efficiently
• Knowledge and experience of membership processes

Skills and Abilities:

• Accurate use and understanding of English.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to work collaboratively in the team to achieve targets, organise tasks and projects.
• Self-starter, independently using judgment, initiative,and discretion
• Ability to prioritise and anticipate competing demands
• Able to present solutions and ideas for new challenges or queries
• Good working knowledge of Microsoft packages such as Outlook, Word ,and Excel

Required Qualifications

• Educated to A-Level or equivalent, with a good standard of literacy and numeracy.
• Generous Annual Leave Allowance
• Excellent Pension Scheme
• Interest-Free Season Ticket loan
• Cycle to Work Scheme

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely
• Please send an email to with your CV and 1 page of a cover letter, Full Name, Role, and a completed Diversity Monitoring Form.
• If you consider yourself to have a disability and require a hard copy pack or a different format, for example large print, please contact the HR team at

Interviews

• Shortlist interviews are scheduled for 24th July 2025th and selection interviews are scheduled for 30th July 2025 and will take place on site at our Central London office.

Diversity means better ideas, better solutions, and more innovation. That's why one of our key priorities is ensuring our workforce reflects our communities. We're committed to creating an inclusive workforce and working environment for us all to enjoy, where everyone can bring their whole self to work to create change and reach new heights of creativity.

The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.