Medical Secretary Clerical Officer Grade IV

Medical Secretary Clerical Officer Grade IV Mercy University Hospital

Location: On site / Cork City, Cork, Ireland

Job type: Fixed term / Full-time

Sector and subsector: Medical & Healthcare Administration

Annual Salary range: from € 36,109.00 to € 55,463.00

Locum Medical Secretary

Fixed Term Contract, Full Time Hours.

Principal Duties and Responsibilities

• Provide an efficient administrative service to the department, acting as a first point of contact.
• Communicate effectively with all departments within the hospital and with external parties, maintaining a high standard of customer care at all times.
• Co ordinate and facilitate staff meetings.
• Promote good communications between all staff and departments.
• Deal with all telephone enquiries from patients, relatives, G.P.'s, etc.
• Organise for the booking of investigations in accordance with Hospital Policy.
• Liaise with Bed Management Dept for inpatient/day case bookings.
• Compile any necessary statistics as required.
• Liaise with outside agencies as agreed with Consultant and Line Manager.
• Ensure all data is accurate, secure and up to date.
• Assist waiting list protocols for admissions and outpatients.
• Follow protocol associated with referrals and waiting lists and subsequent appointments.
• Provide clerical support for Consultant's Private Rooms.
• Deal with all enquiries.
• Validation of MUH data.
• Updating iPMS referrals.
• iPMS chart tracking.
• Filing of reports and documentation.
• Comply with Healthcare Records Policies.
• Ensure that archives and records are accurate and readily available.
• Maintain confidentiality of documentation, records, etc.
• Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards.
• Maintain own knowledge of relevant regulations and legislation, e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc.
• Ensure consistent adherence to procedures within area of responsibility.

Eligibility Criteria

• Hold a relevant Administration qualification and have achieved a high level of proficiency in same.
• Previous administrative experience of at least two years.
• Possess excellent communication, interpersonal and organisation skills, and have the ability to work on his/her own initiative.
• Be very patient focused with an approved record of managing sensitive and confidential information.
• Be a highly motivated self starter with demonstrable competence in a stand alone administrative role.
• Have a comprehensive knowledge of administrative processes and IT skills (to encompass database and excel) to assist in the delivery of a coordinated approach to patient care.
• Database administration.
• Accuracy and attention to details in respect of data entry.
• Effectively manage time and resources.
• Flexibility, problem solving and initiative skills including the ability to adapt to change.
• The ability to work both independently and as part of a team.
• Leadership potential and strong team skills, flexible approach is required.
• Possess a broad understanding of medical terminology.
• Knowledge and experience of the Healthcare Records environment is desirable.
• iPMS experience is desirable.

Closing Date

Closing Date 1pm on Wednesday, 3rd June 2026.