Medical Receptionist/Care Navigator
Posted 7 hours 8 minutes ago by NHS
The Care Navigator is the first point of contact forpatients contacting our GP surgeries. Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Provide general assistance to the practice team andproject a positive and friendly image to patient and other visitors, either inperson or via the telephone.
Working Pattern:
Monday 08:00 to 18:30
Tuesday 08:00 to 18:30
Wednesday 10:00 to 18:30
Main duties of the jobAdministration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
Computer
Registrations of temporary/INT patients computer data entryand medical records
Process patients changes of address computer data and medicalrecords (have knowledge of practice area)
Telephone
Have working knowledge of telephone system during and afterhours
Cover for telephonist when necessary
About usWe are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.
The current workforce is led by 6 GP Partners, 6 Salaried GPs, 8 Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.
Job responsibilitiesJob title:
Medical Receptionist/Care Navigator
Responsible to:
Reception Manager
Hours:
27.5
Location
Singleton Health Centre St Stephens Health Centre Willeborough Health Centre
1. Job Role / Purpose:
The Care Navigator is the first point of contactfor patients contacting our GP surgeries.Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effectiveway.
Provide general assistance to the practice teamand project a positive and friendly image to patient and other visitors,either in person or via the telephone.
2. Key Duties & Responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
Computer
Registrations of temporary/INT patients computer data entryand medical records
Process patients changes of address computer data andmedical records (have knowledge of practice area)
Telephone
Have working knowledge of telephone system during and afterhours
Cover for telephonist when necessary
Other Tasks
Ensure building security have thorough knowledge ofdoors/windows/alarm
Any other tasks allocated by managers
Maintain a caring environment through the support ofcolleagues
3. Other Responsibilities
Health and Safety
To comply withthe Health and Safety at Work etc. Act 1974.
To takeresponsibility for their own health and safety and that of other persons whomay be affected by their own acts or omissions.
Equality and Diversity
To carry out atall times their responsibilities in line with Equal Opportunities Policy andProcedure.
Risk Management and ClinicalGovernance
To work withinthe Clinical Governance Framework of the practice, incorporating RiskManagement and all other quality initiatives and all aspects of CQCimplementation.
Confidentiality
To maintainconfidentiality of information relating to patients, clients, staff and otherusers of the services in accordance with the General Data ProtectionRegulations 2018 including outside of the work environment. Any breach of confidentiality may render anindividual liable for dismissal and/or prosecution.
Communication
The post holdershould recognise the importance of effective communication within the teamand will strive to:
- Communicateeffectively with other team members
- Communicateeffective with patients and carers
- Recognisepeoples needs for alternative method of communication and respondaccordingly
Safeguarding
Ashford MedicalPartnership (the Practice) has Safeguarding processes and procedures in placeto enable staff to confidentially report any concerns about anotherindividuals practice or behaviour and/or organisational practice in relationto children and adults which may place them at risk or at harm.
For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute grossmisconduct
The post holderwill participate in any training programme implemented by the practice aspart of this employment
To participatein an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
General
To undertakeany other duties commensurate with the role, within the bounds of his/her owncompetence.
To work acrossthe various AMP sites as required.
In light ofnational policy and due to the needs of the business it may be necessary forthe Partnership to alter the opening hours of the surgeries. This could incorporate different openinghours and weekend working which may affect when you are required towork. The post holder is expected tobe flexible and accommodating, following consultation, in terms of anychanges to operating times in the future.
OurPractice Vision: We willdeliver a high quality standard of patient care. Creating healthy workingrelationships to support achieving this goal. We will follow a structuredbusiness model to ensure we operate in a financially sustainable way.
Person Specification Qualifications- GCSE grad A to C in English and Maths
- Experience of working a a Medical Receptionist
- Experience of Emis Web
- Experience of using Docman system
- Experience of using Klinik
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.